Get in touch
Contact us
Workshop
7 Winter Crescent, Greenhaven,
Cape Town, 7764
084 264 6473
info@3dbrothers.co.za
Opening hours
Mon–Fri: 9am – 4pm
Saturday: 9am – 1pm
Sunday: closed
Please read our FAQ below before sending a message — most questions about sizes, care and turnaround are answered there.
Send us a message
Good to know
Frequently asked questions
Can I reuse my cake toppers and how do I care for them?
Acrylic cake toppers are reusable — immerse in warm soapy water and carefully wipe. Do not place inside the dishwasher. Our wooden cake toppers have a food-safe stake and can be reused; we recommend you do not submerge them in water. Mirrored acrylic scratches easily, so take care when wiping and only damp-wipe the stake. Store toppers in a box to avoid breakage.
How do I care for my cookie cutters?
These items are NOT dishwasher safe. HAND WASH ONLY WITH COLD WATER and DRY IMMEDIATELY AFTER. Prolonged exposure to moisture and direct heat or sunlight should be avoided.
How do I put the topper into my cake?
Use a skewer to make a hole first, then place the topper into the cake. Do NOT push on the text — use the stake only. Our toppers are strong, but script fonts stay delicate. We do not replace toppers broken while inserting them.
Can your toppers catch fire?
Yes — they are made from acrylic or wood, which are flammable. Do not place candles underneath or close to the topper.
Why are there burn marks on my wooden product?
Our products are laser-cut, and slight charring can occur during cutting, particularly on the back. Where possible we hand-sand to remove excess charring. Minor laser charring is not considered a fault.
Do you have a returns policy?
We package with care, but if your order arrives damaged, email or WhatsApp a photo within 24 hours of arrival and we will happily replace it. Please choose carefully — we do not accept refunds due to the custom-made nature of our products, and we cannot accept returns for spelling mistakes on a design you have approved.
How long does production take?
2–3 business days.
How long does shipping take?
Around 1 business day within the Western Cape, and 1–2 business days for areas outside the Western Cape.
